Quality Assurance Management
My comprehensive knowledge of processes and lines of business means that I can develop a Quality System that makes business sense and that has a positive impact on the people in the organization.
As a Consultant, I have developed ISO 9001 Registered Quality Systems for 5 different companies two of which required the additional compliance to the FDA GMP's.
Focus is on early detection, seeking to reduce the Cost of Poor Quality (COPQ).
Research shows that the costs of poor quality can range from 15%-40% of business costs (e.g., rework, returns or complaints, reduced service levels, lost revenue).
Most businesses do not know what their quality costs are because they do not keep reliable statistics.
Typically, the cost to eliminate a failure in the customer phase is five times greater than it is at the manufacturing phase.
Effective quality management decreases production costs because the sooner an error is found and corrected, the less costly it will be.