KPI 2 Employee Satisfaction
Employee Satisfaction is a tremendous driver of every other performance result. If employees are unfulfilled, unhappy and unsatisfied in their jobs, it’s hard for them to care about the performance of the organization.
The simplest way to measure how employees feel about their work is to ask them, just like you ask your customers about their satisfaction:
1.“Overall, how satisfied are you in your job?”
2.“What is the most important thing for us to improve for you?”
There are more sophisticated ways to measure how engaged employees are in the organization, like Gallup’s Employee Engagement Score. But this one will at least turn some attention to the importance of caring about how employees feel.