KPI 1 Customer Satisfaction
Customer Satisfaction is the only measure of these six measures that will connect you with the relevance of your work. If customers aren’t happy, then everyone is wasting time doing the wrong thing, or doing the right thing wrongly.
Measure how your customer perceives the outcome of your product or service, through surveys or at the end of each transaction with the customer. You can ask them directly, give them a survey form, or send them to a website form. You can ask all customers, or just a random sample of them.
Ask them just two questions:
1.“Overall, how satisfied are you with [our service]?”
2.“What is the most important thing for us to improve for you?”